We're Here to Help
Have a question, technical issue, or business inquiry? Fill out the form below or email us directly and our team will get back to you as soon as possible.
Prefer to Email Us Directly?
You can reach our support team directly at any time by sending an email. We check our inbox every business day and respond within 1–2 business days.
✉️ support.kromotools@gmail.comFeel free to send us questions, bug reports, partnership inquiries, or anything else on your mind.
Send Us a Message
Fields marked with * are required. We aim to respond within 1–2 business days.
Thank you for reaching out. Our support team has received your message and will respond within 1–2 business days. We appreciate your patience.
Support Information
Here's everything you need to know about how our support system works and what to expect when you reach out.
Email Support
All messages handled by our team via email. No live chat currently available.
Response Time
We typically reply within 1–2 business days.
Availability
Monday to Saturday. Weekend messages are answered from Monday.
Privacy
Your message and email are never shared with third parties.
What Happens After You Contact Us?
Once you submit the form or send us an email, here's what you can expect from our support process:
First, your message lands directly in our support inbox and is assigned to a team member. We review all incoming messages during business hours (Monday to Saturday). You'll receive a reply at the email address you provided. For technical issues, we may ask follow-up questions to better understand and reproduce the problem. For feature requests or feedback, we'll acknowledge your submission and add it to our internal roadmap tracker.
We do not use automated bots for support replies. Every response comes from a real team member who has read your message carefully. If your issue is urgent — such as a tool producing completely wrong results or a critical feature not working — please mention that clearly in your subject line so we can prioritize it accordingly.
Before Contacting Us
You may find your answer faster by checking these resources first:
- Visit our Help Center for answers to the most common questions.
- Use the Report a Bug page if you've found a specific technical problem with a tool.
- Use the Request a Tool page if you want to suggest a new tool for us to build.
- Check our Sitemap to find a specific tool or page you're looking for.
- Try refreshing the page or clearing your browser cache — this fixes most temporary issues.
Types of Requests We Handle
Our support team handles a wide range of inquiries. Here's a quick guide to help you choose the right channel:
- Tool not working / wrong output — Use the Report a Bug form for the fastest resolution.
- General questions about how to use a tool — Check the Help Center first, then contact support if needed.
- Suggesting a new tool — Use the Request a Tool page so we can track it properly.
- Business or partnership inquiries — Email us directly at support.kromotools@gmail.com with "Partnership" in the subject.
- Copyright or DMCA notices — Email us directly with full details of the claim.
- Advertising inquiries — Contact us via the form above and select "Advertising" as the category.
